Shipping & Cancellation

Estimated delivery time (ETA) varies from article to article. Please check the product description for the specific ETA for each article.

RESHIPPING (DOMESTIC ORDERS)

If an order is returned to us due to any of the following reasons, the customer may request a reshipment by paying a reshipping fee of PKR350 for domestic orders:

• Incorrect or incomplete shipping address provided
• Customer was unavailable during delivery attempts
• Customer failed to respond to calls or messages from the courier company
• Customer refused to accept the package without a valid reason

   

  This policy applies to both COD and prepaid orders.

  Important Notes:

• The reshipping fee must be paid in full before the order is dispatched again.
• For COD orders, we may convert the reshipped order to a prepaid payment to avoid repeat issues.
• Reshipment is subject to product availability at the time of the request.
• If the customer chooses not to reship, we can issue a refund (for prepaid orders only) after deducting the original shipping and return-to-origin (RTO) charges. COD orders are not eligible for a refund once returned unless otherwise stated.

ORDER CANCELLATION

You may cancel your order any time before the order has been processed and dispatched. Once the order has been processed, the “Exchange and Return Policy” Will be applied. ZAIB may decline the orders, if the payment did not go through or the product is out of stock. You will always receive the confirmation email and SMS notification once your order is confirmed.